SERVICE OVERVIEW

Wheter you want to check in on Facebook or Instagram, our free Wi-Fi service will come in handy.

To connect:

1. search for wireless connections
2. select the network "MallofBerlin"
3. accept the conditions of use and 
4. enjoy browsing!

The lost & found office is available round the clock (24 h). Please dial the telephone number 030 33 09 40 27. 

You will find several free charging points for your smartphone and tablets at the 2nd floor and at the basement.

The main entrance to our underground parking is located on Voßstraße. Another entrance is located on Wilhelmstrasse 95.

Voßstraße entrance: Monday – Sunday 6:00 - 22:00

Wilhelmstraße entrance: Monday – Sunday 24 hours

The ticket machines accept coins, bills up to €20,- and EC/Giro cards.

International travellers living outside the EU have the opportunity to claim reimbursement for German VAT. Here you'll find all participating partners.  

WHILE SHOPPING
Customers who are entitled to VAT exemption must fill out the tax refund cheque completely and have it signed by the responsible staff member at the shop. You will also receive your invoice as well as a return envelope. 

AT CUSTOMS
When leaving the EU simply show your purchases, invoices and passport to the customs officers. To confirm the exported goods, the tax refund cheque needs to be stamed by a customs officer.

AT THE REFUND POINT
Bring the tax refund cheque, your passport and bills to a nearby Refund Point and the money will be refunded to your credit card. Cash refunds are also available upon request. As a foreign customer you can also send the tax refund cheque and invoice to Global Blue and have the money refunded to your credit card as soon as possible or order a bank cheque. 

Dogs are allowed within the Mall of Berlin. They must be kept on a leash at all times – no exceptions! Before entering a store, please ask if they do in fact permit dogs, as some stores do not. Thank you for understanding.