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SERVICE OVERVIEW

Free Wi-Fi

Wheter you want to check in on Facebook or Instagram, our free Wi-Fi service will come in handy.

To connect:

  1. search for WLAN connections
  2. select "MallofBerlin"
  3. accept the conditions of use and 
  4. enjoy browsing!

Cloakroom Service

You can leave whatever you like in our cloakroom, from suitcases and shopping bags to coats and umbrellas. You'll find the wardrobe at the basement.

COSTS

Coat: Euro
Small bag / Shopping bag: 1 Euro
Trolley / small backpack: 2 Euro
Suitcase / Big backpack: 3 Euro
Umbrella: 0,50 Euro
Portable charger: 1 Euro / hour (deposit 15 Euro)


OPENING HOURS

Monday - Friday 13-21 h
Saturday 11-21 h
Sunday Shopping 13-19 h


[Translate to English:] Handy-Ladestationen

You will find several free charging points for your smartphone and tablets at the 2nd floor and at the basement. 

Giftcard

Electronic Gift Card Mall of Berlin - compact, practical, just great!

Pay with the new Mall of Berlin gift card in all shops with Maestro card acceptance.

You can charge the card with an amount between 10 € and 100 € and you can always check the status of your credit. The gift card is available at our two information desks on the ground floor.

Your gift card can be charged with in cash EC or credit card (Visa or MasterCard).

As a precaution, we point out the current legal situation in germany: if the sale of a gift card exceeds 100 € - a payment from a secured circuit (using card payment) is required to comply with the money laundering regulations. Ticket sales start at 10 a.m. (Leipziger Platz) and at 1 p.m. (Mohrenstraße). The ticket sales end daily at 8:30 p.m.

Main advantages:

  • Check your credit online anytime by SMS
  • Small size, top quality design and an exclusive packaging
  • The redemption of the gift card is available in all shops of Mall of Berlin with Maestro card acceptance
  • Arbitrary amounts between 10 € and 100 €

Here you'll find further information how to use and order the giftcard.

Tax Free Shopping

International travellers living outside the EU have the opportunity to claim reimbursement for German VAT. Here you'll find all participating partners.  

WHILE SHOPPING
Customers who are entitled to VAT exemption must fill out the tax refund cheque completely and have it signed by the responsible staff member at the shop. You will also receive your invoice as well as a return envelope. 

AT CUSTOMS
When leaving the EU simply show your purchases, invoices and passport to the customs officers. To confirm the exported goods, the tax refund cheque needs to be stamed by a customs officer.

AT THE REFUND POINT
Bring the tax refund cheque, your passport and bills to a nearby Refund Point and the money will be refunded to your credit card. Cash refunds are also available upon request. As a foreign customer you can also send the tax refund cheque and invoice to Global Blue and have the money refunded to your credit card as soon as possible or order a bank cheque. 

Parking

The main entrance to our underground parking is located on Voßstraße. Another entrance is located on Wilhelmstrasse 95.

Voßstraße entrance: Monday – Sunday 6:00 - 22:00

Wilhelmstraße entranceMonday – Sunday 24 hours

Prices (2014):

  • Hourly rate: 2,50€
  • Maximum daily rate: 20€

The ticket machines accept coins, bills, debit card, VISA and MasterCard.

Dogs

Dogs are allowed within the Mall of Berlin. They must be kept on a leash at all times – no exceptions! Before entering a store, please ask if they do in fact permit dogs, as some stores do not. Thank you for understanding. 

©Mall of Berlin

Leipziger Platz 12
10117 Berlin - Germany
Tel.: +49 (30) 20621770
mallofberlin@hghi.de